Interested in saving 20-50% on shipping and taking multiple steps out of your shipping process? If so, then maybe Stamps.com is the right shipping solution for you. In this Stamps.com review guide, we tell you what Stamps.com is, how it works, how much it costs, and provide you with a list of pros and cons that you can compare.
What is Stamps.com?
Stamps.com is an internet postage and label printing service that is for anyone that needs to ship multiple packages per week through the United States Postal Service.
Stamps.com enables you to buy postage at discount rates, print mailing labels using a standard home printer, and automatically calculate the most cost effective shipping option for your packages.
Using Stamps.com, you can also schedule free USPS package pickups right from your computer, and avoiding trips to the post office.
How Does This Differ From Using USPS.com to Print Postage?
You can print postage online using a standard home printer on USPS.com through the Click-N-Ship program, but only for priority mail products. With Stamps.com, you can ship your package using any USPS shipping method.
In addition, USPS.com is clunkier and you have to enter your shipping information manually for every package.
Who is Stamps.com For?
If you are going to the post office more than once a week and spending more than $50 a month in postage, then Stamps.com is likely a good product for you. It is good if you sell on eBay, Amazon, Bonanza, Etsy, and your online store.
Is Stamps.com a Scam?
Before we posted our Stamps.com review, we receive a lot of emails asking us if Stamps.com is a scam. We are not sure why but Stamps.com receives a lot of negative reviews.
Despite what you may have read or heard, Stamps.com is not a scam. We know because we use Stamps.com to ship our packages.
In order to avoid misunderstandings, it is important to note the following things about Stamps.com:
- If you do not cancel your Stamps.com account after the free trial period ends, you will be charged the monthly fee.
- com will automatically charge your credit card every month until you cancel.
- Other than the initial bonus offer, you do not get any free postage. You pay the monthly fee to use Stamps.com.
What Others are Saying About Stamps.com?
Stamps.com has a 4.24/5.00 rating on the Better Business Bureau website, 1.30/5.00 rating on Consumer Affairs, and 7.70/10.00 on Trust Pilot.
Here is what actual Stamps.com customers are saying:
And here are some negative Stamps.com reviews that we found online:
Jesse states (reviewer on Consumer Affairs): “I have been paying for this garbage service for too long, it is not worth the monthly service fee, and the user interface is absolutely terrible.”
Paul states (reviewer on Trust Pilot): “I quit but got billed for four months after that! VERY bad customer care – they want your money and make it VERY difficult to quit.”
Amanda states (reviewer on Better Business Bureau): “It was an awful process getting my account cancelled and they billed me throughout despite my not using the service.”
How Much Does Stamps.com Cost?
All plans come with a free Stamps.com USB shipping scale, $5 in postage, and a 4-week free trial period.
Pro – $15.99 a month
Single user, unlimited packages, customizable labels, and 10 reference codes.
Premier – $24.99 a month
All Pro features plus three user access, printable certified mail forms, and 50 reference codes.
Enterprise – Custom price
All Pro and Premier features plus the ability to use the service at multiple locations, dedicated account manager, and 1,000 reference codes.
How Do I Print Mailing Labels?
You can print shipping labels via the Stamps.com web account and the free desktop software. Printing labels using the web account is time consuming and similar to PayPal shipping. In addition, the process is buggy at times.
Here is how the web account looks like:
And here is how the desktop software looks like:
The best part is that the shipping address can be pasted into the “ship to address” field, which eliminates common spelling errors and saves a lot of time. Stamps.com automatically validates each shipping address that is entered and stores the information into your address book for future use.
You can send domestic mail using all USPS shipping methods including First Class Mail, Priority Mail, Priority Mail Express, Media Mail, and Parcel Select Ground Mail. Some of the shipping classes have weight restrictions so they may not be available for all of your packages. You can also print labels for international shipments.
Whether you print labels on standard printing paper or a 4” x 6” shipping label, it is going to look something like this:
Shipping and Insurance Discounts
Stamps.com offers commercial shipping and insurance rates that you cannot get at the post office. Commercial rates are up to 56% cheaper than the rates at your local postal office. The discounts vary by shipping class.
- Domestic discounts range from 22% to 56%.
- International discounts range from 18% to 20%.
- Up to 40% discount on package insurance.
Useful Stamps.com Features
We use Stamps.com to ship packages on a regular basis, and this are the features that we find most useful:
- The option to hide shipping fees and add custom messages to bottom of labels.
- You can print both domestic and international shipping labels.
- You can create batch order shipments and print SCAN forms.
- You can create return shipping labels and email tracking information directly to customers via email.
- You can import orders from major ecommerce platforms such as BigCommerce and Shopify.
For a full comparison of features, check out Stamps.com’s feature page.
Whether you sell products on eBay, Amazon, or your own online store, this is one feature that you will find very useful.
Stamps.com offers a simple process for importing orders from multiple venues. You can import orders automatically with a single click. You can also integrate with other order management platforms.
Here are some of the platforms that are supported by Stamps.com:
What Printers and Labels Work With Stamps.com?
Stamps.com does not have a restriction on the type of printer and labels that you can use. You can use a basic printer and standard printing paper to print labels.
However, to get the best results and save money, we recommend using one of the printers listed below.
We started off using a DYMO Label Printer and then switched to a Zebra Thermal Printer. Both printers do not use ink so this alone can save you hundreds of dollars every year. We bought both of the printers on Amazon.
We have included a link to both printers and corresponding labels so that you can compare them:
Can I Cancel My Stamps.com Account?
You can cancel the service at any time. You can cancel your account by calling their customer support team at 1.888.434.0055. They are available Monday through Friday from 6 a.m. to 6 p.m. If you cancel before your free trial ends, your credit card will not be charged the monthly fee.
When cancelling your account, try to be firm and let them know that you want to cancel. They will try to convince you to stay. They will try to extend your free trial period and offer you cheaper plans. To get the best results, tell them that all you want to do is cancel your account immediately.
If you have any funds left in your Stamps.com account, you will receive a paper check in the mail with all of your unused funds.
The support team is available Monday to Friday from 6 a.m. to 6 p.m. Pacific Standard Time via phone and email. You can reach them by calling 1.855.889.7867.
The software is user-friendly so you should not have a problem learning how to use it. In the event that you get stuck on something, they have multiple resources that you can use.
The only time when their customer support performs poorly is during the cancellation process.
- You get the convenience of printing mailing labels right from your home or office.
- You get special discounts on shipping and insurance rates (you get commercial rates).
- You can schedule a free carrier pickup right from the software.
- You have the option to complete all of the forms electronically (custom forms, insurance forms, etc.).
- You can import orders from your eBay and Amazon account.
- The software validates every address that is entered, which reduces the amount of lost and undelivered packages.
- You can track all of your shipped packages at one centralized location.
- If you cancel the service and need access to your shipping records at a later time, you will find that this is not possible. After you cancel your Stamps.com account, you lose access to your account and all of your shipping records. However, you will be able to export all of your records before cancelling your account.
- The desktop software is not compatible with Mac users. Mac users can use the web version of Stamps.com.
- You have to pay a monthly service fee to print mailing labels.
If you have not given Stamps.com a try, we strongly recommend that you do. If, for whatever reason, you need an alternative to Stamps.com, you can try the service below.
Price: $29 a month
Free Trial: Risk free for 30 days
Why Use Shipping Easy?
- You can print mailing labels for USPS, UPS, FedEx, and DHL shipments using the same service.
- You can print custom packing slips for each package.
- You can download and import your orders from anywhere.
- The software automatically syncs the tracking information on your store.
- You can compare shipping rates from different carriers at once.
Who Uses ShippingEasy?
Thousands of ecommerce sellers use ShippingEasy for their mailing needs. This includes popular brands such as Dottie Couture, Sand Cloud, and Unfinished Wood Co.
Stamps.com Review – Is Stamps.com Worth it?
If you are already own or plan on owning an ecommerce business and need an efficient service to mail your packages, Stamps.com is an excellent shipping solution that you need to consider. While there are other online shipping solutions available right now, Stamps.com is our preferred solution. The $15.99 a month fee quickly pays for itself.
You should use Stamps.com if:
- You plan on using USPS to mail your packages.
- You are going to the post office more than once a week and spending more than $50 a month in postage.
- You do not want to wait in long lines at the post office.
- You want to save money on shipping and insurance rates.