Stamps.com Review 2018 – Is Stamps.com Worth It?

Interested in saving 20-50% on shipping and taking multiple steps out of your shipping process? If so, then maybe Stamps.com is the right shipping solution for you. In this Stamps.com review guide, we tell you what Stamps.com is, how it works, how much it costs, and provide you with a list of pros and cons that you can compare.

What is Stamps.com?

Stamps.com is an internet postage and label printing service that is for anyone that needs to ship multiple packages per week through the United States Postal Service.

Stamps.com enables you to buy postage at discount rates, print mailing labels using a standard home printer, and automatically calculate the most cost effective shipping option for your packages.

Using Stamps.com, you can also schedule free USPS package pickups right from your computer, and avoiding trips to the post office.

How Does This Differ From Using USPS.com to Print Postage?

You can print postage online using a standard home printer on USPS.com through the Click-N-Ship program, but only for priority mail products. With Stamps.com, you can ship your package using any USPS shipping method.

In addition, USPS.com is clunkier and you have to enter your shipping information manually for every package.

Who is Stamps.com For?

If you are going to the post office more than once a week and spending more than $50 a month in postage, then Stamps.com is likely a good product for you. It is good if you sell on eBay, Amazon, Bonanza, Etsy, and your online store.

Is Stamps.com a Scam?

Before we posted our Stamps.com review, we receive a lot of emails asking us if Stamps.com is a scam. We are not sure why but Stamps.com receives a lot of negative reviews.

Despite what you may have read or heard, Stamps.com is not a scam. We know because we use Stamps.com to ship our packages.

In order to avoid misunderstandings, it is important to note the following things about Stamps.com:

  • If you do not cancel your Stamps.com account after the free trial period ends, you will be charged the monthly fee.
  • com will automatically charge your credit card every month until you cancel.
  • Other than the initial bonus offer, you do not get any free postage. You pay the monthly fee to use Stamps.com.

What Others are Saying About Stamps.com?

Stamps.com has a 4.24/5.00 rating on the Better Business Bureau website, 1.30/5.00 rating on Consumer Affairs, and 7.70/10.00 on Trust Pilot.

Here is what actual Stamps.com customers are saying:

Stamps.com reviews

And here are some negative Stamps.com reviews that we found online:

Jesse states (reviewer on Consumer Affairs): “I have been paying for this garbage service for too long, it is not worth the monthly service fee, and the user interface is absolutely terrible.”

Paul states (reviewer on Trust Pilot): “I quit but got billed for four months after that! VERY bad customer care – they want your money and make it VERY difficult to quit.”

Amanda states (reviewer on Better Business Bureau): “It was an awful process getting my account cancelled and they billed me throughout despite my not using the service.”

How Much Does Stamps.com Cost?

All plans come with a free Stamps.com USB shipping scale, $5 in postage, and a 4-week free trial period.

Stamps.com price

Pro – $15.99 a month

Single user, unlimited packages, customizable labels, and 10 reference codes.

Premier – $24.99 a month

All Pro features plus three user access, printable certified mail forms, and 50 reference codes.

Enterprise – Custom price

All Pro and Premier features plus the ability to use the service at multiple locations, dedicated account manager, and 1,000 reference codes.

Get Your 4-Week Free Trial »

How Do I Print Mailing Labels?

You can print shipping labels via the Stamps.com web account and the free desktop software. Printing labels using the web account is time consuming and similar to PayPal shipping. In addition, the process is buggy at times.

Here is how the web account looks like:

Stamps web account

And here is how the desktop software looks like:

stamps.com desktop software

The best part is that the shipping address can be pasted into the “ship to address” field, which eliminates common spelling errors and saves a lot of time. Stamps.com automatically validates each shipping address that is entered and stores the information into your address book for future use.

You can send domestic mail using all USPS shipping methods including First Class Mail, Priority Mail, Priority Mail Express, Media Mail, and Parcel Select Ground Mail. Some of the shipping classes have weight restrictions so they may not be available for all of your packages. You can also print labels for international shipments.

Whether you print labels on standard printing paper or a 4” x 6” shipping label, it is going to look something like this:

Shipping and Insurance Discounts

Stamps.com offers commercial shipping and insurance rates that you cannot get at the post office. Commercial rates are up to 56% cheaper than the rates at your local postal office. The discounts vary by shipping class.

  • Domestic discounts range from 22% to 56%.
  • International discounts range from 18% to 20%.
  • Up to 40% discount on package insurance.

Useful Stamps.com Features

We use Stamps.com to ship packages on a regular basis, and this are the features that we find most useful:

  • The option to hide shipping fees and add custom messages to bottom of labels.
  • You can print both domestic and international shipping labels.
  • You can create batch order shipments and print SCAN forms.
  • You can create return shipping labels and email tracking information directly to customers via email.
  • You can import orders from major ecommerce platforms such as BigCommerce and Shopify.

For a full comparison of features, check out Stamps.com’s feature page.

Importing Orders

Whether you sell products on eBay, Amazon, or your own online store, this is one feature that you will find very useful.

Stamps.com offers a simple process for importing orders from multiple venues. You can import orders automatically with a single click. You can also integrate with other order management platforms.

Here are some of the platforms that are supported by Stamps.com:

Stamps.com importing orders

What Printers and Labels Work With Stamps.com?

Stamps.com does not have a restriction on the type of printer and labels that you can use. You can use a basic printer and standard printing paper to print labels.

However, to get the best results and save money, we recommend using one of the printers listed below.

We started off using a DYMO Label Printer and then switched to a Zebra Thermal Printer. Both printers do not use ink so this alone can save you hundreds of dollars every year. We bought both of the printers on Amazon.

We have included a link to both printers and corresponding labels so that you can compare them:

Can I Cancel My Stamps.com Account?

You can cancel the service at any time. You can cancel your account by calling their customer support team at 1.888.434.0055. They are available Monday through Friday from 6 a.m. to 6 p.m. If you cancel before your free trial ends, your credit card will not be charged the monthly fee.

When cancelling your account, try to be firm and let them know that you want to cancel. They will try to convince you to stay. They will try to extend your free trial period and offer you cheaper plans. To get the best results, tell them that all you want to do is cancel your account immediately.

If you have any funds left in your Stamps.com account, you will receive a paper check in the mail with all of your unused funds.

Stamps.com Support

The support team is available Monday to Friday from 6 a.m. to 6 p.m. Pacific Standard Time via phone and email. You can reach them by calling 1.855.889.7867.

The software is user-friendly so you should not have a problem learning how to use it. In the event that you get stuck on something, they have multiple resources that you can use.

The only time when their customer support performs poorly is during the cancellation process.

Stamps.com Pros

  • You get the convenience of printing mailing labels right from your home or office.
  • You get special discounts on shipping and insurance rates (you get commercial rates).
  • You can schedule a free carrier pickup right from the software.
  • You have the option to complete all of the forms electronically (custom forms, insurance forms, etc.).
  • You can import orders from your eBay and Amazon account.
  • The software validates every address that is entered, which reduces the amount of lost and undelivered packages.
  • You can track all of your shipped packages at one centralized location.

Stamps.com Cons

  • If you cancel the service and need access to your shipping records at a later time, you will find that this is not possible. After you cancel your Stamps.com account, you lose access to your account and all of your shipping records. However, you will be able to export all of your records before cancelling your account.
  • The desktop software is not compatible with Mac users. Mac users can use the web version of Stamps.com.
  • You have to pay a monthly service fee to print mailing labels.

Stamps.com Alternatives

If you have not given Stamps.com a try, we strongly recommend that you do. If, for whatever reason, you need an alternative to Stamps.com, you can try the service below.

Shipping Easy

shipping easy

Price: $29 a month
Free Trial: Risk free for 30 days

Why Use Shipping Easy?

  • You can print mailing labels for USPS, UPS, FedEx, and DHL shipments using the same service.
  • You can print custom packing slips for each package.
  • You can download and import your orders from anywhere.
  • The software automatically syncs the tracking information on your store.
  • You can compare shipping rates from different carriers at once.

Who Uses ShippingEasy?

Thousands of ecommerce sellers use ShippingEasy for their mailing needs. This includes popular brands such as Dottie Couture, Sand Cloud, and Unfinished Wood Co.

Visit ShippingEasy »

Stamps.com Review – Is Stamps.com Worth it?

If you are already own or plan on owning an ecommerce business and need an efficient service to mail your packages, Stamps.com is an excellent shipping solution that you need to consider. While there are other online shipping solutions available right now, Stamps.com is our preferred solution. The $15.99 a month fee quickly pays for itself.

You should use Stamps.com if:

  • You plan on using USPS to mail your packages.
  • You are going to the post office more than once a week and spending more than $50 a month in postage.
  • You do not want to wait in long lines at the post office.
  • You want to save money on shipping and insurance rates.

Visit Stamps.com »

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12 thoughts on “Stamps.com Review 2018 – Is Stamps.com Worth It?”

  1. I am a long time user of Stamps.com and find it very convenient. I subscribe to the basic service which is only $4.49 per month. It offers all the same feature of the other levels of service. This is suitable for normal household usage with infrequent package mailing. I noticed that you did not include this service in your review.

    1. Pamela:

      The plan that you mentioned is a custom plan that Stamps.com offers after you attempt to cancel the service or after you call them directly and request the plan. They do not have this plan advertised on their website. From what we understand, the plan has several limitations that the other plans do not (things like SCAN forms, the amount of postage that you can print in any given month, etc.).

      Thank you for your input, hopefully Stamps.com customers that are looking for a cheaper plan for infrequent mailing can use your input.

  2. You say you should use Stamps.com if:
    You use US Post office do not want to wait in long lines at Post office
    and: You spend more than $50 a month in shipping:
    NOT SO:
    First of all the US Post office also arranges for pick up of Priority packages and allows drop off so there is no need to wait in lines when you purchase directly through them so that is NOT an advantage

    And as to the statement that Stamps.com is a good idea if you spend over $50 a month rule:

    We ship everything using US Priority small flat rate or padded flat rate. . The postage costs $8 per package through US Post office, and 7.55 through Stams.com. (currently) so we would save .45 cents per package with Stamps.com. We go over the $50 cost after shipping 7 packages. Seven packages x .45 savings is 3.15 Not even close to the $16 monthly fee!! How do you arrive at the $50 figure?? Sounds like you just borrowed that directly from their website without doing the math.

    We would have to pay over $250 per month in shipping fees before we would be at the break even point with Stamps.com

    1. Bill:

      That’s correct. USPS does allow you to schedule pickups for Priority packages only. However, not everyone ships Priority Mail. There is First Class Mail, Media Mail, Parcel Post, and Express Mail. When you drop off packages, you still have to wait in line if you want to receive a receipt showing that USPS accepted your package. By your logic, you would have the right to skip right ahead, which I highly doubt any postal office allows.

      Next, the USPS website is great for a few packages. Their method of entering shipping information is time consuming, and if you are trying to ship 30 orders, it is going to take a while to enter each shipping address. With a software like Stamps, you simply copy and paste the shipping information in the “Ship to” field. With a shipping software, an individual would be able to print all 30 labels before you print 5 through the USPS website. But again, you may not value your time in the same way that other business owners do.

      As for the $50 figure, it does not refer to “breaking even.” There is more to that figure than just the currency aspect. For instance, Stamps.com also offers huge discounts on shipping insurance, customizable labels, and multiple reference codes (which is a code that ties multiple packages together and the postal clerk can scan all of the packages at once). In addition, the history page shows all packages that have been delivered without having to use the tracking tool on the USPS website.

      It is definitely not worth it for someone shipping a few packages per month.

  3. The bottom line is this, if you ship hundreds of orders per month, then Stamps.com is worth the money and saves quite a bit of time, effort and aggravation. The issue is that Stamps.com leads all sellers and small business owners to believe that they are going to come out ‘way ahead’ by using their services….not illegal, but very misleading. The interface on their website is very functional, but extremely difficult to navigate and use correctly for the novice user or someone who has not been thoroughly trained (web interface is not at all intuitive). To top it off, they make it extremely cumbersome to cancel the service…..again, not illegal, but still very frustrating and aggravating. I paid for multiple months and never used the service, then when my office manager tried to cancel the service, she just couldn’t figure out how to cancel it due to the complexity built into the online cancellation process. When I asked for even the current months fees back, it was immediately denied and I was told no service fees would be waived (unwilling to compromise). I do not recommend them for anyone that doesn’t ship an excessive amount of mail or packages every month.

  4. anna23@natureday.com

    I have had a stamps account for the last 5 years. The monthly 18.00 Is worth it because you can ship with global international.
    I have called them on many occasions for various reasons and every time they are courteous and helpful. I am pleased with this company, I am not sure why there are so many negative reviews!!!!

  5. stamps.com interface is convoluted and not intuitive at all. Worst, they put you on a plan and don’t tell you that it is a trial, and they just charges you without telling you the trial is about to be over. A rip tech rip off.

    1. Quy:

      Stamps.com recently updated their interface. I think the interface is clean but sometimes on the slower end if you are using the web version. That is why I always recommend using their desktop software. As for the free trial, you will only be charged if you continue past the trial period. Just about every service that has a free trial transitions automatically into a paying plan.

  6. BONI MACKINNON

    DO NOT APPLY FOR STAMPS.COM free trial!!! This is definitely a scam. In signing up for the free trial, you have to give your credit card. I tried this free trial hoping it would save me time in line at the post office. I realized that for the price they charged it was not worth it to me. I cancelled my subscription before the free trial ended. I have confirmation of this, and a notice from them that it was cancelled. 3 MONTHS later….they still continue to charge me the $17.99 a month!!! I cannot resolve this as of yet. I am SO frustrated that they can do this. When I log back in o stamps.com, they have blocked me getting into my account that I set up. So obviously since this is blocked now, I cannot remove my credit card info.
    This is SUCH a dishonest company and a SCAM. DO NOT USE THIS!!

    1. Boni:

      That sounds terrible.

      I usually hear stories like this when customers forget to cancel their free trial period before it expires. I would definitely give them a call. If that does not help, I suggest you contact your credit card company, as well as the Better Business Bureau (they are usually good at recovering your money back).

      I would love to hear how you were able to resolve this.

  7. Stamps.com saves you no money just time driving to the Post Office. We switched as in my church and youpay a $9.99 monthly fee, pay to purchase the paper to print stamps and you still pay the same postage rate for the stamps. So now we are paying a &9.99 monthly fee and for paper on top of the cost of stamps. Scam in my book.

    1. Jason,

      I have to disagree with you. Here is an example of the savings:

      Post Office: A Priority Mail package that weighs 5 lbs that is being shipped from New York to Los Angeles, CA will cost you $26.70.

      Stamps.com: The same package will cost you $21.01 through Stamps.com. That is a $5.69 difference.

      That is for only a single package. If you ship 20 packages per month, that is nearly $100 in savings even when you deduct the monthly fee for Stamps.com.

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  • 4-week free trial
  • Plans start from $17.99/month
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